RediSolve works out of boutique teams and not factory setups. We combine engineering solutions very well with process management. We have strong fundamentals on processes and in engineering to deliver unique solutions. We learn well, dedicate program managers, include proof of concept at each stage, improvise a lot and innovate.

Quality orientation in a process management setup means establishment of performance metrics by the season and measurement of performance by the week. We work well peak season complementation and have ready to launch contingency - spike traffic management plans. What is performance? Is it defined in the contract, is it real, does it measure quality, is it insightful? Does performance management itself entail overheads?

Performance is measured in units of tangible bottom line impact for the customer and satisfaction for the customer's customer. At RediSolve, it is defined and enforced by the contract. For this reason we request a pilot thread once initial synergies are established.

We link pricing and payments to performance - this is our honest effort to ensure accountability. We believe that performance should measure quality on quantity - Q on Q. One without the other is not measured as performance. Performance measurement can be insightful if involves minimal simulation. The best method to measure performance is to be driven by metrics. We have home grown tools that can implement metrices and deliver decision supporting information.

RediSolve mostly works on a fixed bid project model. Customer investment into a project does not vary with the resource turnover in the project. Given the software development volume we have the advantage of building adequate redundancies. In addition, we advocate micro level project management in the lines of SEI CMM guidelines for project management. This means the programmer level resource's exposure in the project is limited to a single task issue - usually the equivalent of 8 person hours. Our adherence to artifact based quality assurance standards ensures effective referencing and knowledge management.

RediSolve and global solution development centers hold 250+ multi domain, multi technology resources across different processes. We have a time tested global hiring and retention program modeled after the best practices in the industry. As a part of a multi national conglomerate RediSolve has access to some of the best education centers around the world.

One of the main advantages global sourcing is the availability of expert resources on a 'need be' basis. RediSolve has a number of specialist role players in its portfolio to be assigned specifics tasks in a project. For example we can call in our automated testing expert to lay the quality control foundation or our multimedia- treaming group for a web streaming need. These specialists and others are called into a project only to the extent of their tasks. An in house development model will have depend on full time hiring of these experts or hiring of high priced consultants.

Accuracy of an effort estimate relates to the clarity of the requirement and the understanding of the nature IT solution required to deliver the business result. At RediSolve we include prototyping as a multi purpose evaluation of the proposed software development life cycle. Delivery of the software prototype is supported by meaningful crisp documentation that gives insight into the effort incurred for the prototyping, the suitability of the design, choice of technology, choice of development model and the team composition.

We advocate the use of Function Points Analysis for effort estimation and effort benchmarking. With Function Points we set tangible and abstract standards for work delivery per person hour. For example 30 - 35 function points per person month is our benchmark for Microsoft based client server development. These are globally reference able benchmarks that present a transparent estimate on the development.

We present the customer with options to define sign offs. For example specifications sign off for start of design and development, could be based on use cases- UML, flow charts - SAD, or for the non IT savvy end user - complete process flow in screens with documentation reminiscent of a user manual.

Global sourcing on processes and engineering is usually 40 - 75% cost effective than in house development. In addition there are considerable indirect savings from unlocked capital that can be invested in areas of business priority, savings from a variety of overheads not incurred because of offsourcing, flexibility to be not bound by in house team compositions for business decisions and the freedom to tailor your service purchase in line with your business need. Effective combinations of process management and engineering, improvisation and innovation can produce cost savings. Price arbitrage will be an additional advantage and is by default.

RediSolve has 2-tier 24h centers for customer relationship managment and program office: Tier 1 is the Customer Proximity Center and Tier 2 is the RediSolve DMG. Irrespective of your location, a customer proximity center or the RediSolve DMG center is available for support phone, chat, email and when needed, in person.

Visit RediSolve DMG for more information on the Customer Proximity Center and DMG.

In addition we ensure complete transparency through a combination of version control systems and through our ClearView™ project management model for online – real-time availability of project information.

We consider client facing quality assurance practices as one of our unique selling propositions. Though we have a completely mature quality assurance process developed along international standards for offsourced software development, we realize the pre-defined set of standards cannot ensure quality across projects and clients. We define quality assurance for each project and sometimes for each task based on the IT, business and client characteristics. For instance, we write code to test components if it is non-GUI development, or we use automated testing for product life cycle management.

No, unless you consciously intend migrate completely from in house development to offsourcing.

RediSolve has worked in collaborative development models bringing together multiple development teams seamlessly and synergistically.

Optimum resource combinations can be achieved extracting teams from inhouse (customer side) and, adding RediSolve resources complimenting your in house resources. You can configure your software resource group that will play around the strengths of your development team. If you have quality design engineers then, the RediSolve team will comprise developers who can convert your design into products. If QA and process orientation is your area of concern, then the RediSolve team will focus on process orientation and the creation of a process framework.