Proactive Chat Support
Chat engines allow support teams to watch in real-time as users navigate. At any point, you can pop open a window to offer customer service and support. This has to be enabled by very pleasant UI and has to have an option for the customer to continue or abort the chat. Though CS is a tremendous opportunity for upsell it is known to have flaws in a long term orientation. A fine balance and a non-intrusive approach are essential. A startled customer (because of a pop up or the info we have gathered) is not a happy shopper.

Chat Concierge Services
Catalog expansion is now part and parcel of an ongoing eBusiness’ progress. This does bring in more customers and presents more options. Also a result: your customers are getting confused. Market data is irrefutable: when there is inline help, CUSTOMERS BUY MORE. With co-browsing and page push, your customer support agent is with your customer and walks along through the order.

Reduced Shopping Cart Abandonment
In relation to sales, many clients are hesitant in purchasing even if they have only one unanswered question. In this age of "I want it now", live support chat means that customers can get answers in real time. Orders are also lost at the point of ordering, customers get understandably edgy about providing personal details during the purchasing process, leading to shopping cart abandonment. By providing live support, you can assist them in that final HURDLE BETWEEN CART and CHECK OUT.

If a customer sees a live chat button on your site, it can also help them to be reassured that post sales support is a handy click. The tracking component of chat engines can help understand more about your site and the way customers interact with it. You'll be able to accurately identify the points customers tend to leave your site the ACHILLES’ HEEL of your order path.

Content Page Pushing & Co-Browsing
Common chat engines allow eRelationship Associates to guide customers to specific Web pages, and open those pages in the customers' browser. Additionally with advanced co browsing technology, agents can help customers fill out online forms or even fill out the forms for them. This collaborative functionality helps to alleviate customer frustration and improve closing rates. This makes chat the only in session CS medium – no need to reach a phone, or await an email response.