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Hybrid Humane Multi Channel Customer Support
You are looking to drive customer support as an element of your service branding,
or, looking to shift gears, enrich end customer experience, and leave a quantified
revenue impact? RediSolve hybrid customer support is for you if you strongly believe
in going the extra mile every single time for your customers - Bettering the Neiman
Marcus way.
RediSolve hybrid customer support is multi channel (email, chat, voice, SMS), high
quality and is designed to work in line to achieve your business strategic objectives.
And, we leave 30 – 40% of budget savings on the able with increased quality. Our
cost savings are not just derived from global cost arbitrage and time zone complementation
– which are a given.
We can help you transitioning from reactive cost centers to proactive revenue impacting
business units. We have proven solutions to get your CS out of negative CSAT, poor
first contact resolution rates, long hold times and spiraling cost per contact.
We understand the dynamics of seasonal traffic, ramp up and ramp down challenges
and are fully equipped to handle spike day traffic scenarios.
We have revenue impacting value added services including in:
- Retention of defecting customers
- Reducing shopping cart abandonment
- Dealing with negative customer references
- We have a solid, time & stress tested, multi tier, dynamic
quality control process
- We are infrastructure ready – you do not have to plan on additional
provisions
- We handle non intrusive upsell with panache
- We are proficient in chat based customer support concierge
- 24 X 365 complementation minus the program management headaches
and costs
Get ready to hear ‘wow’ more often
Some of the areas that we work on:
- Analytics & Insights, Targeted analysis of customer impacting
pain areas
- Order status management, Shipping upgrades
- Returns, Product or service quality issues
- Promotions & discounts, Missed promotions, Credits
- Billing issues, Reconciliation support
- Account sign up & management
- Customer retention
- ebusiness tech support, tech incident tracking
- Premium account handling, services for professionals users
- Support for mobile solutions, events, contest monitoring, retail
and much more
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